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Apoyo técnico

Nuestro equipo se esfuerza por hacer que el proceso de apoyo sea claro y eficiente. Nuestro compromiso con la excelencia es lo que nos impulsa a brindar el mejor apoyo de calidad a nuestros estudiantes y familias.

Nota general:

Dos equipos de soporte diferentes se coordinan para crear tu experiencia de escuela virtual WonderEd. Para poder brindarte el mejor soporte posible, comunícate con el equipo correspondiente.

Soporte técnico de WonderED

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For ALL other Foundry support questions, click here (https://projectfoundry.zendesk.com/hc/en-us)

 

WonderEd Tech Support

 

The Clever App is your main entry into all your WonderED technology apps. Once you are logged in, you will have access to every app you will use at WonderED. If you’re still stuck at any point after reading these instructions, contact your Learning Advisor (LA).

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Clever Login Guide

 

  1. If you do not have Chrome installed on your computer please install it at this time.

  2. From your Google Chrome browser, type wecreatewonder.com

  3. This will redirect you to a Clever page that says login with google or login with Clever badges. Click ‘Login with Google.’

  4. Select or enter your school email address (ending with @dreamacademyschools.org).

  5. If prompted for your Dream Academy / WonderED password, enter that here. If you do not know your password, contact your SA directly.

  6. If desired, you can save your login info for future sessions by clicking ‘Save Info.’

  7. You will be logged into the Clever dashboard, where you will have access to all the other apps you will need for classwork.

  8. If you have any questions or still need assistance to login please reach out to your LA.

 

Google Remote Support Guide

 

Notes: Learning Advisors use this tool for hands-on support issues with students. It will allow your LA to access your computer remotely, so please check with a parent or guardian before sending this request.

 

We strongly recommend you first schedule a Google Meet with your LA to complete this process together.

 

  1. On your computer, open the Google Chrome browser. 

    1. If you do not have Chrome installed, download it by clicking this link.

    2. Follow the installation instructions.

  2. Once Chrome is installed, click it to open the browser.

  3. In the address bar at the top, enter remotedesktop.google.com/support and press enter.

  4. In the top box labeled ‘Share this screen,’ click the download icon.

  5. Remote access is an extension to Chrome. To the right of the pop-up screen that appears, click ‘Add to Chrome.’ In the confirmation window, click ‘Add extension.’

  6. You will then be prompted to download and install the remote desktop software. Once installed, you can initiate the remote support process by clicking the extensions icon on your toolbar (it looks like a puzzle piece, to the right of your address bar). 

  7. The window looks very similar, but instead of ‘Add to Chrome,’ the button now reads ‘Generate Code.’ Click this to start the remote process by generating an access code for your Learning Advisor.

  8. Copy the code and send it to the LA you want to access your computer.

  9. When the LA enters your access code on the site, you will see a dialog with their Email address. Select ‘Share’ to allow them full access to your computer.

  10. You will be asked to confirm you want to share your computer every 30 minutes.

  11. When you are done, click ‘Stop Sharing.’ The access code you generate will only work one time. ​

 

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Foundry Log In
Foundry Password
Foundry Other Support
Clever login
Google Remote Support
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